About the company

This is a great opportunity for a call center operator to work for a NSW government organisation. This role is work form home but will require going into the Parramatta office for 5 days of training. This role requires you to work on a 24/7 rotating roster. It is paying $30 per hour + super and will have penalty rates for weekends and public holidays.

About the role

Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing

Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible

Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes

Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational

Provide project management support and/or administrative services and track progress and issues to ensure effective service delivery outcomes

About you

2 - 3 years experience in a call centre or customer service role

Able to work 24/ 7

Excellent customer service and communication skills

Previous gov experience preferred but not essential

Please apply through the link if you are interested. Please note only shortlisted candidates will be contacted.