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Permanent Tier 1 Support Engineer SW
A local company
Job Type
Full Time
Location
South Africa
Description :
Description
An Excellent opportunity for a Tier 1 Support Engineer to join a well-established Telecommunications Company based in Somerset West
Requirements:
Reside in Somerset West/CPT
Provide effective and efficient 1 st level response fault/ticket and management for the company's external and internal customers,
Log tickets and resolve 1st level issues and escalate issues to T2 Support Engineers.
Rapid response to inbound faults/tickets
Clear and consistent internal and external communications
Responsible for basic customer issues
Helpful and professional understanding the client's needs
Qualifications:
CompTIA A+, N+ and/or any other similar I.T. qualification Experience
1-3years experience in the Internet service Provider Industry
1-3 years’ experience in Desktop support
NTCNA MikroTik (or similar)
Knowledge of the Internet service provider industry
Knowledge of customer services
Good understanding of TCP IP model Skills
Exceptional customer service skills
Ability to multitask
Ability to work in a fast-paced environment
Problem solving IT and/or Networking
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