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Permanent Tier 1 Support Engineer SW

Posted in other

A local company

Job Type

Full Time

Location

South Africa

Description :

Description


      

     An Excellent opportunity for a Tier 1 Support Engineer to join a well-established Telecommunications Company based in Somerset West 

 Requirements:



Reside in Somerset West/CPT



Provide effective and efficient 1 st level response fault/ticket and management for the company's external and internal customers,



Log tickets and resolve 1st level issues and escalate issues to T2 Support Engineers.



Rapid response to inbound faults/tickets



Clear and consistent internal and external communications



Responsible for basic customer issues



Helpful and professional understanding the client's needs




Qualifications:



CompTIA A+, N+ and/or any other similar I.T. qualification Experience



1-3years experience in the Internet service Provider Industry



1-3 years’ experience in Desktop support



NTCNA MikroTik (or similar)



Knowledge of the Internet service provider industry



Knowledge of customer services



Good understanding of TCP IP model Skills



Exceptional customer service skills



Ability to multitask



Ability to work in a fast-paced environment



Problem solving IT and/or Networking



To apply

TO APPLY CLICK HERE


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